We want every order to arrive correctly described, securely packed, and ready for inspection.
30-Day Return Request Period
Contact us within 30 days of delivery to request a return authorization. Include your order number, the item you want to return, and the reason for the request. Do not send a return without receiving return instructions first.
Return Condition
Unless an item arrived defective, damaged, or incorrect, it should be unused, complete, and in its original packaging with accessories, inserts, and protective materials. Products showing use, modification, sharpening, disassembly, accidental damage, missing parts, or avoidable packaging damage may be refused or subject to a deduction where permitted by law.
Damaged, Defective, or Incorrect Orders
Contact us promptly with clear photos of the product, packaging, shipping label, and the issue. Keep all packaging until the review is complete. If the claim is approved, we will provide the appropriate replacement, return, or refund instructions.
Return Shipping
Customers are responsible for return shipping when the return is based on preference or a change of mind, unless applicable law states otherwise. SEWARD will provide instructions for approved defective, damaged, or incorrect-order claims. Use tracked shipping and package knives securely and lawfully.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank and payment-provider processing times vary; allow approximately 5–10 business days after the refund is released. Original shipping charges and external payment or currency-conversion fees may be non-refundable where permitted by law.
Cancellations and Statutory Rights
Contact us as soon as possible if you need to cancel an order. Orders that have already entered fulfillment or shipped may need to follow the return process. Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction.
Business Information
Location
Denver, Colorado, United States
Email
info@ztechknives.com
WhatsApp
+86 18198787987
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
We typically respond within 24–48 business hours. Response times may vary during holidays or peak periods.