Last updated: August 6, 2026
This Privacy Policy explains how SEWARD collects, uses, stores, and shares information when you visit the website, contact us, create an account, or place an order.
Information We Collect
- Contact and account details such as name, email address, telephone number, and login information.
- Order information such as products, billing and delivery addresses, order history, and transaction status.
- Messages and support information submitted through forms, email, or WhatsApp.
- Technical information such as IP address, device type, browser, pages viewed, cookies, and site interaction data.
How We Use Information
We use information to operate the website, process and deliver orders, provide customer support, prevent fraud, maintain security, comply with legal obligations, improve our catalogue and services, and send marketing updates where you have chosen to receive them.
Payments and Service Providers
Payment information is processed by the payment option selected at checkout. We do not ask customers to send complete card numbers or online banking passwords by email or WhatsApp. We may share only the information reasonably needed with providers that support payments, hosting, analytics, fraud prevention, communications, and delivery.
Cookies and Analytics
Cookies may be used to keep the basket and account working, remember preferences, measure performance, improve security, and understand how visitors use the website. Browser controls can be used to limit cookies, although some store functions may stop working correctly.
Retention and Security
Information is retained only for as long as reasonably required for the purposes described above, including legal, tax, accounting, fraud-prevention, and dispute-resolution needs. We use reasonable technical and organizational safeguards, but no online transmission or storage method can be guaranteed to be completely secure.
Your Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection. You may also withdraw marketing consent at any time. Contact us with enough information to identify your request; additional verification may be required.
Business Information
Location
Denver, Colorado, United States
Email
info@ztechknives.com
WhatsApp
+86 18198787987
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
We typically respond within 24–48 business hours. Response times may vary during holidays or peak periods.